Delivery Information – The Knitting Network

UK Economy Delivery (Royal Mail Second Class)

99p for small items

£2.49 for larger items

Information about this service
This is a non-tracked, non-signed for service (excludes weekends and Bank Holidays). 95% of deliveries for this service arrive within 3-5 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 7 days it will be returned to sender. Please allow 10 working days for delivery before contacting us regarding your parcel not arriving.
 

UK Standard Delivery (Royal Mail First Class)

£2.99

Information about this service
This is a signed for service (excludes weekends and Bank Holidays). 99% of deliveries for this service arrive within 1-2 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. All deliveries will require a signature upon delivery so please choose a shipping address where there will be somebody there to sign for the parcel all day between 8am-6pm. If there is no one there to sign for the parcel the courier may leave the parcel with a neighbour, try to re-deliver the parcel later in the day if they come back on this route, or if not they will take the parcel back to the depot. They will make 2 attempts to deliver the parcel before returning to sender. Please allow 1 working day for delivery before contacting us regarding your parcel not arriving.

UK Express Delivery (Tracked Courier)

£7.99 

Information about this service
This is a tracked and signed for service (excludes weekends and Bank Holidays). 99% of deliveries for this service arrive within 1 working day (excluding the day of despatch) but are not guaranteed to arrive in this time frame. All deliveries will require a signature upon delivery so please choose a shipping address where there will be somebody there to sign for the parcel all day between 8am-6pm. If there is no one there to sign for the parcel the courier may leave the parcel with a neighbour, try to re-deliver the parcel later in the day if they come back on this route, or if not they will take the parcel back to the depot. They will make 2 attempts to deliver the parcel before returning to sender. Please allow 1 working day for delivery before contacting us regarding your parcel not arriving.

UK Express Saturday Delivery (Tracked Courier)

£19.99 

Information about this service
This is a tracked and signed for service for orders placed after 3pm on Thursday for a Saturday delivery. 99% of deliveries for this service arrive within 1 working day (on the following Saturday) but are not guaranteed to arrive in this time frame. All deliveries will require a signature upon delivery so please choose a shipping address where there will be somebody there to sign for the parcel all day between 8am-6pm. If there is no one there to sign for the parcel the courier may leave the parcel with a neighbour, try to re-deliver the parcel later in the day if they come back on this route, or if not they will take the parcel back to the depot. They will make 2 attempts to deliver the parcel before returning to sender. Please allow 1 working day for delivery before contacting us regarding your parcel not arriving.
 

Republic of Ireland Standard Delivery (Royal Mail)

£2.99 

Information about this service
95% of deliveries for this service arrive within 5-7 working days (excluding the day of despatch) but are not guaranteed to arrive in this time frame. If you are not in to accept the parcel at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or if not will they take the parcel back to your local sorting office for you to go and collect. If you do not collect the parcel after 30 days it will be returned to sender. Please allow 20 working days for delivery before contacting us regarding your parcel not arriving.

 

Delivery FAQs

What if I only order a pattern as a digital download (Print at home)?
No delivery charges are applicable. You should receive your download within 24 hours of payment being made via an email address you supplied at checkout. If you do not receive your email please check it is not in your junk folder. If you don’t receive an email please contact our team. You can only download your pattern a maximum of 3 times, so we recommend you save your PDF immediately upon downloading your pattern.

How do I order a printed pattern by post?
We post patterns to the UK and Republic of Ireland only. Select the 'Sent by post' drop-down option when you pick your pattern/s. In your checkout you can chose your delivery method.

Can I place a printed pattern order by phone?
Yes, for delivery within the UK and Republic of Ireland. Call Freephone 0800 024 1212. Phone lines are open 10am – 4pm Monday to Friday.

What do I do if I have not received my entire order?
Please note that your items may arrive separately i.e. in more than one parcel. If you have not received your entire order within 1 week of order confirmation, please contact our Customer Care team. 

When is my order despatched?
We guarantee to despatch all orders placed by 3pm the same day (excluding weekends), or if there is any problem with your order we will always contact your by phone and/or email the same day. 

For more FAQs click here

Still looking for help?

Contact our Customer Care Team:

By email on theknittingnetwork@timeinc.com

By Freephone on 0800 024 1212

By our online contact form - click here 

We aim to respond within 24 hours of receiving your email. Phone lines are open from 10am – 4pm Monday to Friday.